This course will provide you various strategies, tools, and techniques for telesales that will enable agents to close deals faster. It also gives in-depth knowledge about how to set up and run call centre operations smoothly and effectively. The course enhances your knowledge about direct interaction with customers and increases the chances of lead conversion for your business.

This course covers topics such as:

• How to set up a call centre?
• Hiring and training of call centre employees
• Understanding the customer needs 
• Preparing for telesales call
• Making call scripts for telesales
• Closing a telesales call
• Using technology to improve the call centre operations
• How to scale call centre operations?